
Jesse Oropeza
7/07/2022 9:31 AM
There has definitely been a huge shift at most of the stores I work with. At first people were continuing to ask for straws with their drinks. However, over time, with more exposure and them not routinely receiving them with their drink, it became more of a habit it use the straw less lid. An impact I have made is noting which customers ask for a straw so they can stir their caramel macchiato around. That way I can ask them "do you want that upside down" on their next visit. Many of them, including Kayla and employee at my store who gets an iced caramel macchiato everyday, don't know about this option and get excited when they hear about it!